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Technical Support Articles

How to Deliver Technical Support that Delights the End User

In his 1980 book, The Winding Passage, Daniel Bell notes that "Technology, like art, is a soaring exercise of the human imagination".  An IT professional is called to find electronic solutions to real world problems that exist in the workplace.  This requires a unique blend of creativity and logical thinking.  However we as information technologists must not lose sight that information systems and technology are actually just business tools.  They are the means to an end, rather than being an independent "end" in themselves.

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Computer support

Good online technical support is provided by technicians who are prepared to do more than solve your immediate problem. By creating rapport with customers and understanding their exact needs an effective technician will be able to identify a holistic and sustainable solution to your computing needs. Because technicians have wide general experience in working with computer problems they are able to help you understand the technology in front of you and find ways to improve how you use it.

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5 Tips on Blocking Spam

spam-phishing

Internet "spam" refers to unsolicited emails that companies and individuals send to you. Spam ranges from being simply annoying to dangerously offering pharmaceutical products without the need of a prescription, or any guarantee of what you're actually getting in the pills you purchase. Spam is widely seen as a problem for the Internet in general because the vast numbers of emails being sent take traffic away from applications that are actually useful to consumers and Internet businesses alike.

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Broadband internet services

internet-everywhere

It is a little known fact that the GPS (Global Positioning Service) relies on physics developed by Albert Einstein. Just as the ability to pinpoint your position on the globe became a reality as a result of pioneering work by physicists, the ability to instantly communicate across the globe has become possible through the Internet. With modern broadband internet connectivity it is possible to locate yourself on the globe, get directions to any other point, find a local restaurant, and meet with people across the traditional constraints of geography and time.

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Technical Support - Internet Security

Internet technology has improved drastically in the past decade both in terms of speed and market penetration. Where Internet access used to be slow and restricted only to certain markets we are increasingly finding that more and more people have access to broadband internet. This allows people to communicate with each other regardless of the geographic distance between them. The Internet really has changed the way that we do business and communicate with each other. However, the rise of the Internet has brought with it a range of new threats - viruses, worms, spyware, Trojan Horses, and privacy threats. It is possible to secure yourself against these malicious programs.

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How do I backup my PC?

Computers have become so pervasive in our society that just about everybody uses them in some way or another. Electronic communication keeps family members in touch with each other across continents. Businesses use email, web conferences, and VoIP (internet telephony) to streamline their trading activities. Shoppers use the Internet to find bargains. This electronic lifestyle generates a constant stream of data. As one might expect there will be very negative consequences if this data is lost due to a crash, computer virus, or physical loss of your computer through fire or theft. Everything on your computer - from financial records to family digital photographs - is vulnerable to loss.

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