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Account Manager (Salary: Basic and Commission - Negotiable) |
The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. This person is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the Account Manager should build relationships with clients to encourage new and repeat business opportunities.
Responsibilities:
- Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
- Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
- Ensures that client issues are dealt with in an efficient manner, informing the Managing Director of any problems that may arise.
- Preparing annual sales budge.
- Preparation of contracts, owns the contract and contract renewals for new work for an existing client.
- Approves Change Orders and invoices, and is responsible for payment collections.
- Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
- Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
- Aware and in pursuit of opportunities for account growth and new business, involving the Managing Director.
- Communicates the client's goals and represent the client's interests to the team.
- Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
- Understanding of company capabilities and service, and effectively communicates all offerings to the client.
- Reports to the Managing Director, providing regular input on all account activity, including status and call reports on a weekly basis.
- Participating in marketing strategy with the MD.
Requirements:
- Proven Account Management skills required in order to create, maintain and enhance customer relationships.
- Minimum 3 years of Account/project management experience.
- Extremely detail oriented.
- Technical competence (understand software, hardware, networks, etc).
- Motivated, goal oriented, persistent and a skilled negotiator.
- High level of initiative and work well in a team environment.
- Excellent written and oral communication skills.
- Handles stressful situations and deadline pressures well.
- Plans and carries out responsibilities with minimal direction.
- Undergraduate degree.
Kindly send your availability, portfolio and salary expectation with your CV to
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Should you not get a response from us within 14 days please accept that you have not proceeded to the next stage of the recruitment process.
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