Acceptable usage Policy for “Business Access – Uncapped”
Introduction:
The Business Access - Uncapped service provides business users with a selectable fixed-speed Internet Access line where no limit on the amount of bandwidth consumption is placed. The line is metered on a monthly basis, and soft throttling is applied based on the volume of data that is consumed over the line. The customer pays a flat rate for the service in direct proportion to the speed of the service.
Acceptable Use:
Acceptable use starts at the 1st second on the first day of a month, and ends at midnight on the last day of the same month.
We deem a certain amount of Giga Bytes (GB) of data, in direct relation to the speed of the line, to be "business use". Once that amount of data has been consumed, a 75% speed throttle is applied to the line. This is called "Threshold 1". As bandwidth consumption continues, a second point is reached – "Threshold 2" – where a 50% speed throttle is applied. This 50% throttle is maintained until the month is completed. See table 1 below.
All peer-to-peer (P2P) traffic is deemed non-business and is throttled by 50% on a permanent basis. P2P traffic contributes to the overall usage statistics of bandwidth consumption and will therefore have a direct effect on how soon a business user reaches Threshold1 or Threshold2.
Policy implementation:
eNetworks applies selective speed-throttling on un-limited connectivity lines where the customer pays a flat monthly rate irrespective of how much bandwidth was used during that month. A direct relation is maintained between the speed of the service and the points where throttling takes place. The table below illustrates the two Threshold positions for the selected line speeds.
| Speed (Down) | All-in price excl VAT | Threshold 1 | Threshold 2 | Speed (Down) |
| 1 Mbps | R 1 ,495.00 | 24 GB | 37 GB | 250 Mbps |
| 2 Mbps | R 2 ,995.00 | 53 GB | 80 GB | 500 Mbps |
| 5 Mbps | R 4 ,995.00 | 91 GB | 137 GB | 1250 Mbps |
| 10 Mbps | R 7 ,995.00 | 149 GB | 224 GB | 2.5 Mbps |
| 15 Mbps | R 11,495.00 | 216 GB | 325 GB | 3.75 Mbps |
| 20 Mbps | R 14,495.00 | 273 GB | 410 GB | 5 Mbps |
Table 1: AUP thresholds based on line speed
Policy changes:
eNetworks reserves the right to introduce further sophistication into the use of unlimited bandwidth. This will include session length timers as well as a "walled garden" where certain sites will never be throttled (Twitter, Facebook, ABSA, Standard Bank, FNB, Investec and Nedbank).
Notes: Asymetrical service, Uplink is 25% of Downlink speed excluding VAT, exluding installation, excluding PPPoE device.